Privacy Policy

Updated 18 June, 2013

Eastern Refuge Society Incorporated is firmly committed to the confidentiality of our service users and we strive to uphold the principles of privacy at all times. The following privacy policy applies to all Eastern website users and complies with the latest internet privacy standards.

If you have any questions or concerns regarding this website policy, please do not hesitate to contact us.

In this policy

  • “we” and/or “Eastern” represents Eastern Refuge Society Incorporated.
  • “you” means you, the person visiting our website or using our services
  • “services” means all programmes, goods or services we provide and anything else we do for you, including providing you with access to our website

Collection of information

In order to use the Eastern website, we may require information from you, that allows us to provide the highest quality of service to you. If you are just visiting and reading information on our website, note that we will collect and store the following data from your visit:

  • The IP address of your machine when connected to the Internet and the domain name from which you are accessing the Internet
  • The operating system and the browser your computer uses, and any search engine you are using
  • The date and time you are visiting
  • The URLs of the pages you visit
  • If you provide it, your name and contact details, including your email address

This information is for statistical purposes only, and is used to assess the number of visitors to the website, and to measure the success of marketing and promotional material. Note that we may publish data about usage trends, but we do not disclose information about individual users, unless for reasons set out in the sections below. We do not sell personal information to third parties. We may gather more information if we are concerned, for example, about security or legal issues. If we think it is necessary, we can share information with the appropriate law enforcement agencies, such as the Police or the Department of Internal Affairs.

If you choose to provide us with personal information, such as your email address, by completing an electronic inquiry or registration form, we will only use the information for the purposes that you authorised. Online marketing will only be sent to your email address if you have given your consent. To update your personal information you can contact us with a method of your choosing (phone, post, email), details are on our contact page.

Use of Collected Information

Any information collected from Eastern service users is required in order to provide you with our latest products and/or services, and a high level of quality service.

Correspondence may be recorded to provide references and to assist in our professional development.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at or using the contact form on our contact page.


We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with judicial proceedings, court orders or legal processes served on our website.


Links on the EWR website to external sites are not covered within this policy. The terms and conditions set out in this privacy policy only cover the domain name of the EWR website. We will not be held responsible or liable for any external content. Also note that links to external organisations do not imply any formal endorsement or association.

Changes to privacy policy

At any time this policy may change. This may include changing or removing existing terms or replacing them with new ones. We reserve the right to a completely new policy where necessary. We will notify you before any changes by posting an updated policy on our website. Any change is effective from the date we post it on the website.

If you have any questions about our online privacy policy, do not hesitate to contact us using the details on this website.